Shipping Policy

This Shipping Policy explains the available shipping options, shipping charges, estimated delivery timeframe, and procedures for addressing delivery issues for purchases made through brillianceadornco.

  1. Shipping Methods and Charges

The following shipping options and charges apply to eligible orders:

Standard Shipping:

  • Orders totaling $0.00–$48.99: $5.99.

  • Orders totaling $49.00 or more: Free Standard Shipping.

Expedited Shipping:

  • $8.99 per order.

The applicable shipping method, charge, and eligibility for free Standard Shipping will be shown during checkout. Free Standard Shipping applies to qualifying orders and does not automatically apply to the Expedited Shipping option.

Unless otherwise stated at checkout, shipping thresholds are calculated using the merchandise subtotal before shipping charges and applicable taxes. If a promotion specifies different eligibility conditions, those conditions will be disclosed with the promotion.

  1. Estimated Delivery Time

Our estimated delivery timeframe is 10–20 days. This is an estimate rather than a guarantee of delivery on a specific date. Actual delivery may vary according to the destination, order processing, carrier operations, customs procedures, local delivery conditions, and other factors.

Customers should review the estimated delivery information provided during checkout and in order communications. If a different delivery estimate is specifically displayed for an order, that order-specific information will apply, subject to applicable law.

  1. Order Processing and Fulfillment

After an order is placed, the order information and payment authorization must be reviewed before fulfillment can proceed. Processing time may vary based on product availability, order volume, payment verification, and other operational circumstances.

The estimated delivery timeframe should not be interpreted as a guarantee that every order will arrive within the same number of days under all circumstances. We will communicate material shipping delays when required by applicable law and provide the options legally available to affected customers.

  1. Shipping Destinations

Available shipping destinations depend on the shipping options and regions enabled at checkout. Please enter your complete delivery address and review the available shipping methods before completing your order.

Customers are responsible for providing accurate shipping details, including the recipient's name, street address, apartment or unit number where applicable, city, postal code, and country. An incomplete or incorrect address may cause delivery delays or prevent successful delivery.

If you notice an address error after placing an order, contact service@brillianceadornco.com as soon as possible. We will review whether the address can be corrected before fulfillment or shipment. Changes cannot be guaranteed once an order has been dispatched.

  1. Tracking Information

Where tracking is available, tracking information may be provided through order notifications or other shipping communications. Tracking updates may take time to appear after a carrier receives or scans a package.

A temporary lack of tracking updates does not necessarily mean that a shipment has been lost. If tracking information appears incorrect or the estimated delivery timeframe has passed without delivery, please contact our customer service team for assistance.

  1. Expedited Shipping

Expedited Shipping costs $8.99. This fee identifies the shipping option selected at checkout; it does not independently guarantee delivery within a specific number of days unless an explicit delivery commitment is displayed for the order.

Customers should review the available delivery information before selecting a shipping method. If a shipping method includes a specific delivery promise, that promise will be handled in accordance with its stated conditions and applicable law.

  1. Customs Duties, Taxes, and Import Charges

Depending on the destination and the shipping arrangement, an order may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by local authorities or service providers.

Where applicable, the responsibility for such charges and the available information will be communicated as required by law. Customers should review the checkout information and local import requirements before placing an international order. We cannot determine in advance every charge that a customs authority may impose.

  1. Delivery Delays and Exceptions

Delivery may be affected by severe weather, carrier disruptions, customs inspections, public holidays, incorrect addresses, regional restrictions, or other circumstances outside our reasonable control.

If we become aware of a significant delay, we will provide updated information when appropriate. If an order cannot be shipped within the time promised, we will provide the notice and cancellation or refund options required by applicable law.

  1. Missing, Damaged, or Incorrect Deliveries

If your package has not arrived within the applicable estimated delivery timeframe, or if an item arrives damaged, defective, incorrect, or incomplete, contact service@brillianceadornco.com.

Please provide your order number and a clear description of the issue. Photographs of damaged items or packaging may help us investigate. We will review the information and explain the available next steps in accordance with our policies and applicable law.

  1. Contact Information

For shipping questions, delivery updates, or assistance with an order, contact:

brillianceadornco
Email: service@brillianceadornco.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.

Effective Date: October 27, 2026
Last Updated: October 27, 2026