Contact Us
At brillianceadornco, we welcome customer questions and feedback. If you need assistance with a product, an existing order, shipping information, a return request, or any of our store policies, please contact our customer service team using the email address provided below.
Customer Service Email: service@brillianceadornco.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.
Our team can assist with general product questions, order status inquiries, shipping and delivery concerns, return and refund requests, and questions about purchases made through our website.
For order-related inquiries, please include your order number, the email address used when placing the order, and a brief description of your question. Providing these details helps us identify your order and respond more efficiently. If you are contacting us about a damaged, defective, incorrect, or missing item, please include relevant photographs and a description of the issue when possible.
For return requests, please contact us before sending any product back. Our team will explain the applicable return requirements and provide the designated return address and instructions. Products sent to an unapproved or incorrect address may experience delays in processing.
We aim to respond to customer inquiries during our stated business hours. Response times may vary depending on inquiry volume, the complexity of the issue, weekends, and public holidays. Sending an email outside our business hours does not guarantee an immediate response.
Please do not send payment card numbers, passwords, or other sensitive financial information by email. If additional information is needed to investigate an order, our team will explain what is required.
We take customer concerns seriously and encourage customers to contact us directly if a purchase or delivery does not meet their expectations. We will review the information provided and communicate the available next steps in accordance with our published policies and applicable consumer protection laws.
Official Customer Support: service@brillianceadornco.com
Store Name: brillianceadornco
Business Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.
Effective Date: October 27, 2026
Last Updated: October 27, 2026