Return Policy

At brillianceadornco, we want customers to understand their options if a purchase does not meet their expectations. We accept return and refund requests in accordance with the conditions outlined below and any rights provided by applicable consumer protection laws.

  1. Return Requests

If you would like to return an item, please contact service@brillianceadornco.com before sending it back. Include your order number, the email address associated with your purchase, the item you wish to return, and the reason for your request.

Our customer service team will review your request, explain the applicable return requirements, and provide the designated return address and instructions. Please do not ship an item to an address that has not been confirmed by our team.

To establish a clear return procedure, customers should contact us within 30 days of delivery to request a return. This is our standard return-request period, subject to applicable statutory rights, including any mandatory consumer withdrawal or conformity rights that may apply to your purchase.

  1. Condition of Returned Items

Unless applicable law provides otherwise, returned products should be in their original condition, with all included components, accessories, and packaging where reasonably available. Items should be handled only as necessary to inspect their nature, characteristics, and functioning.

Please contact us before returning an item that has been worn, altered, damaged after delivery, or is missing components. We will review the circumstances and explain the available options under this policy and applicable law.

Nothing in this policy limits mandatory rights relating to products that arrive defective, damaged, incorrect, or not as described.

  1. Return Shipping Costs

For returns requested because of a change of mind or personal preference, the customer is responsible for the return shipping cost unless we expressly agree otherwise or applicable law requires a different arrangement.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us before arranging a return. We will assess the issue and explain the appropriate remedy and responsibility for any return shipping costs in accordance with applicable law.

We recommend using a shipping service that provides tracking and retaining proof of shipment. We cannot confirm receipt of a returned item until it reaches the designated return location.

  1. Return Address and Authorization

All returns must be sent to the designated return address provided by our customer service team. The return address may differ from the address shown on the original shipping label.

Contact service@brillianceadornco.com to obtain the correct address and any required return instructions before shipping your item. Sending products without confirming the address may result in delays or difficulty locating the return.

  1. Refund Eligibility and Approval

After the returned item is received, we will review its condition and the circumstances of the request. We will communicate whether the return is approved and explain any applicable refund or other remedy.

Refund eligibility may depend on the product's condition, the reason for return, the original transaction, and applicable law. We will not exclude remedies that consumers are legally entitled to receive for defective, incorrect, or nonconforming goods.

  1. Refund Method and Timing

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on the payment processor, card issuer, bank, or other financial institution.

We will communicate the status of your refund request when appropriate. If an approved refund has not appeared within a reasonable period after processing, contact service@brillianceadornco.com with your order details.

  1. Exchanges

If you would like a different item, design, or option, please contact customer service to discuss availability and the applicable procedure. An exchange is not confirmed until our team has reviewed and approved the arrangement. Any new order, shipping charge, or return requirement will be explained before you proceed.

  1. Damaged, Defective, Incorrect, or Missing Items

Please contact us promptly if your order arrives damaged, defective, incorrect, or incomplete. Include your order number, a description of the problem, and clear photographs where possible.

We will review the information and determine the appropriate next steps, which may include a replacement, refund, return arrangement, or another remedy available under applicable law. Please retain the product and packaging until we have explained how to proceed.

  1. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will check whether the order can still be canceled before fulfillment or shipment. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible through our ordinary process.

This procedure does not affect any statutory cancellation or withdrawal rights that apply to your purchase.

  1. Legal Rights

This policy operates alongside, and does not replace, any mandatory consumer rights available under applicable law. If the law in your place of residence provides a longer return period, a withdrawal right, or a remedy that cannot lawfully be restricted, those rights remain applicable.

  1. Contact Information

For return authorization, the designated return address, refund questions, or assistance with a purchase, contact:

brillianceadornco
Email: service@brillianceadornco.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.

Effective Date: October 27, 2026
Last Updated: October 27, 2026